C.R. Ekern & Company - Webcasting Technical Info

C.R. Ekern & Company Webcasting Network
Technical Information Page

Below is a summary of the technology required for your system to properly receive and view the C.R. Ekern & Company webcast services. We offer both live and recorded webcasts. Please verify your system configuration prior to viewing the event.

What technology do I need to participate in a C.R. Ekern & Company Webcast?

Hardware - A computer with a sound card and speakers
Software - Netscape Navigator 4.75, 4.79, 4.80 or 7.1, Microsoft Internet Explorer 5.xx or higher and one of the following JVMs - Microsoft JVM or Sun JVM* (requires 128 MB RAM)
A RealNetworks RealPlayer (minimum requirement is RealPlayer 7; however, RealPlayer 8 is recommended.) If you don't already have a RealPlayer on your computer, you can download a free version of a RealPlayer by visiting www.real.com. Real Player is only required to view all archived webcasts recorded prior to May 2005 and marked with an asterisk.
Operating System - Participants: Windows 98/2000/NT4/XP**
Bandwidth Minimum - 56 kbps dialup or faster recommended
A link to the recorded webcast or an invitation to a "live" webcast
- *Sun JVM versions supported: 1.4.1 and 1.4.2
- **The following operating systems may work with limitations for participants only. For the best meeting experience, please consider using one of the fully supported Operating Systems listed above. Mac OS X family with Safari 1.0/Linux Redhat 6.2 with Netscape 4.7x /Solaris 8 with Netscape 4.7x.

Are there any special settings for my web browser that I should be aware of?

Yes. You must be using a Java-enabled web browser. Please see above for the specific supported software versions. For assistance with your system software, please contact your Information Technology administrators.

How do I participate in a live Webcast?

Once you have confirmed that your system is configured correctly, you can log into the webcast by visiting http://crekern.raindance.com. Please click on the "Attend a Private Event" link. Please fill in the requested information and follow the login instructions. The Event Name/Number is your conference ID, which C.R. Ekern & Company will provide to you in an invitation prior to the webcast. If you have not received your invitation to a live webcast, please call us at 888.670.1177 or email us at webcast@crekern.com.

Please note that you cannot log into a live webcast more than approximately 15 minutes prior to its scheduled start time. If you attempt to do so, you will receive a message saying, "This event is currently unavailable."

How do I view a recorded C.R. Ekern & Company Webcast?

C.R. Ekern & Company will provide you with a link (or "ticket") to the recorded webcast. Once you have confirmed that your system is capable of viewing a webcast, simply click on the link and follow the login instructions. All archived webcasts can also be accessed through our Private Client webcast access pages. If you have not received your webcast link or have any questions, please call us at 888.670.1177 or email us at webcast@crekern.com.

How do I test if my system is capable of viewing a Webcast?

If your system meets the minimum system requirements shown above, you can verify that your system is capable of viewing a Webcast by clicking here to visit our System Test page. This page uses Real Player to test your system.

If your system is not able to view the System Test Presentation, please review the technical information on this page or choose from the additional resources shown below.

If you have additional questions, please choose from the following resources:

Call Raindance's toll free technical support service at 888.966.8686
Call us at 888.670.1177
Email us at webcast@crekern.com

Thank you.
C.R. Ekern & Company

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